Emergency Contacts & Resources

We at Music Relief are always happy to talk to you on any issue. However, here is a selection of some useful numbers and organisations you can contact.

National Helplines

The Life Center

The Life Centre provides helpline support to adults and young people under 18 who have survived sexual abuse. Under 18’s tel.: 0808 802 0808 (free). The number to text is 07717 989 022.

NHS Direct

NHS Direct is a 24/7 helpline offering medical advice and support. Call 111 (free).


Samaritans provides confidential emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those that may lead to suicide. 020 8681 6666 (local call charges apply); National telephone: 116 123 (free call). They operate a drop-in centre at Samaritans Croydon 2B Kidderminster Road Croydon CR9 2BQ, open at 7:30pm-9:00 pm Monday through Saturday, earlier on Tuesday and Wednesday, and by appointment.

Runaway Helpline

Runaway Helpline is a free, confidential service for young people who have run away from home. You can text them even if you have no credit left on your mobile phone. Call or text 116 000 (free).


Childline provides children and young people with confidential and free support online, or via text, phone and email. Call 0800 1111 (free).

Papyrus Hopeline

Papyrus Hopeline offers a support helpline for young people who are feeling suicidal. Call 0800 068 41 41 or visit their website for details of how-to text or email.

Anxiety UK

Anxiety UK offer a helpline between 9.30 and 5.30pm Mon-Fri for people experiencing anxiety. Call 03444 775 774 or text 07537 416 905.

Domestic Violence Helpline

Domestic Violence Helpline is a 24/7 national service, also for families and friends 0808 2000247 (free).

Turning Point’s Young People’s Substance Misuse Service Information

Your life, your path Turning Point’s Young People’s Substance Misuse Service is your drug and alcohol service. We offer support across the whole borough at a number of locations.

Croydon-Based Help and Advice

Turning Point

Advice for Croydon under 18s who are affected by drug or alcohol use – own or another’s – or just want some information. Drop-in: Mon-Fri 9:30am – 5:00pm, Turnaround Centre, 51-55 Southend, Croydon, Cr0 1BF. Or call 24/7 on 0300 123 9288, e-mail: CroydonRecoveryNetwork@turning-point.co.uk


TALKBUS offers mobile advice on same issues as Croydon Drop-In, visiting different locations at different times Mon-Fri afternoons (and Sat mornings by appointment) (check http://croydonlcsb.org.uk/children-and-young-people/resources/#talkbus-a-mobile-support-service-for-young-people).

Information and Online Resources for Young People


RU OK is a self-help website for teenagers with drug or alcohol issues www.ru_ok.org.uk

Young Minds

Young Minds offers lots of resources for young people and their parents about youth mental health (ADHD, bipolar disorder, eating disorders, anxiety and anger issues, self-harm, bullying, sexual abuse and many more): www.youngminds.org.uk. Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help text YM to 85258. All texts are answered by trained volunteers and are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.


Headspace offers mindfulness tips and downloadable meditation guides for stress and anxiety. www.getsomeheadspace.com